1. Introduction

UNIALL GROUP LIMITED (“we”, “us”, “our”) respects and protects the personal privacy of all website visitors and customers. This Privacy Policy is formulated in accordance with United Kingdom data protection regulations, explaining how we collect, use, store and protect personal data during website access and product ordering.

This policy shall take permanent effect and shall be reviewed internally by the company every 12 months for content adjustment.

2. Information We Collect

We only collect necessary business-related personal information, no sensitive private data will be actively collected. The collected information includes:

• Full name, contact email and UK contact number
• Residential delivery address for carpet and floor covering dispatch
• Order records including product style, custom size and purchase time

Ordinary website browsing logs will be automatically retained for 12 months only for internal website operation analysis.

3. Purpose of Using Personal Data

All collected information is only used for the following legitimate business purposes, and will not be used for irrelevant commercial promotion without user consent:

• Complete order confirmation, custom size arrangement and product delivery within agreed working days
• Respond to customer consultation and after-sales enquiries within 7 working days
• Archive order data for internal business record keeping

4. Data Storage & Retention Period

We adopt standard secure storage measures to protect user personal information from unauthorised access. All customer order and personal data will be securely stored for 7 full years in accordance with UK commercial record-keeping requirements, and will be automatically cleared after the retention period expires.

Non-registered visitor browsing data will be automatically deleted after 12 months.

5. User Personal Rights

You have the right to inquire, correct and apply for the deletion of your personal data stored by us. We will respond and process all valid user applications within 28 working days after receiving your formal contact request.

6. Information Sharing & Transfer

We will not sell, lease or trade user personal information to any third party. Only the necessary delivery address and contact details will be provided to local delivery service providers to complete product dispatch, and all third parties must comply with UK privacy protection rules.

7. Policy Update Notice

We may adjust the content of this privacy policy according to legal requirements or business changes. Any content update will be published on this page, and the updated version shall take effect automatically 30 days after publication.

8. Contact Information

If you have any questions about this Privacy Policy or personal data processing, please contact us via the official registered information below:

• Company Name: UNIALL GROUP LIMITED
• Registered Address: 161 College Street, St. Helens, WA10 1TY, United Kingdom
• Email: 111111@hotmail.com
• Phone: +44 791 300 0000